At Surrey County Cleaners, we understand that your privacy is very important to you. That's why we are committed to protecting and respecting the privacy of all users of our websites, apps and any other services we provide ("our Services").
Our Privacy Policy explains what information and personal data we may collect from you, as well as how we may use or share any information that we have collected or you have provided to us. This policy applies to all websites that we own and operate and to all services that we provide, including our online and mobile products. This policy does not apply to third parties, including other companies you might interact with on or through our services.
When you use and provide information to us via our Services, you are accepting and consenting to our processing of your information in accordance with this Privacy Policy. Please read this entire policy carefully. When registering an account, or using our websites, apps and services, you are agreeing to the practices described below.
For data protection purposes, the data controller is Surrey County Cleaners Limited. If you have any questions about this policy, please contact us at info@surreycountycleaners.com.
Our Commitment to Privacy
We are committed to setting high standards in data protection and privacy. We have adopted the requirements of the General Data Protection Regulation (GDPR) to ensure that we fully comply with the principles of national and international data protection laws.
We have established the following data protection principles as our guidelines:
1. Lawfulness, fairness and transparency
Your personal data will be collected and processed in a legal, fair, and transparent manner.
2. Purpose and storage limitation
The personal data we collect serves an explicit and legitimate purpose and will not be stored for longer than necessary.
3. Data minimisation
We only collect personal data that is adequate, relevant and limited to what is necessary to provide our services.
4. Accuracy
The personal data we hold will be accurate, complete and updated. We take suitable steps to ensure that inaccurate or incomplete data is corrected or deleted.
5. Confidentiality and data security
Your personal data will be treated as confidential and kept secure using appropriate technical and organisational measures to prevent unauthorised access, loss, or damage.
Information We May Collect From You
We may collect and process the following data about you:
Information that you provide to us includes:
- Your name, address, email address and telephone number
- Username and password
- Payment and credit card information
- Details about your property and cleaning requirements
- Photographs or video recordings of your property
- Any other information you choose to provide voluntarily
This information is collected when you:
- Register with us and log in through our websites and/or apps
- Create an account on our websites and/or apps
- Submit a booking enquiry through our services
- Make a booking or order
- Complete contact or enquiry forms
- Subscribe to our newsletter
- Provide feedback or contact us
- Respond to our communications
Information we collect automatically includes:
- Technical information about your device and browser
- Your IP address and location data
- Information about how you use our websites and apps
- Statistical usage data and browsing patterns
How We May Use Your Information
We use your information to:
- Manage your account and provide our services to you
- Process your booking enquiries and orders
- Communicate with you about your booking, queries or feedback
- Provide you with information about similar services that may interest you
- Send you newsletters and marketing communications (only if you have consented)
- Improve our websites, apps and services
- Monitor and improve the security and efficiency of our services
- Comply with legal obligations
Specifically, we will provide your data to the service provider allocated to deliver cleaning services to you, including your contact details, property information, and payment details.
Where We Store Your Information
All information you provide to us is stored on secure servers with appropriate security measures in place. We have implemented technical and organisational security safeguards to protect your personal data from unauthorised access and misuse.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our websites or apps. Any transmission is at your own risk.
Disclosure of Your Information
We may disclose your personal information to:
- Service providers who are engaged to provide cleaning services on our behalf
- Payment service providers who process payments
- Credit reference agencies and fraud prevention services
- Third parties where required by law
- In the event of a sale or merger of our business
All third parties are required to process your data in accordance with data protection laws and our confidentiality obligations.
Your Rights
Under the GDPR, you have the right to:
- Know what personal data we hold about you and access it
- Request that we correct any inaccurate personal data
- Request deletion of your personal data
- Restrict how we process your data
- Receive a copy of your personal data in a structured, commonly used format
- Object to processing of your data
- Withdraw your consent at any time
- Opt out of marketing communications
To exercise any of these rights, please contact us at privacy@surreycountycleaners.com. We will respond to your request within 30 days.
Cookies
Our websites and apps use cookies to improve your experience and help us understand how you use our services. Cookies allow us to remember your preferences and provide personalised content. You can control cookie settings through your browser. Declining certain cookies may affect your experience on our site.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes and update the "Last updated" date at the top of this policy. Your continued use of our services following changes means you accept the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Surrey County Cleaners
Email: info@surreycountycleaners.com
Website: surreycountycleaners.com